Pre-Hospital Emergency Response & Medevac Malaysia
24/7 medical standby, evacuation coordination, and disaster response for high-risk operations across Malaysia.
Site Standby
Deployment of medical teams and ambulance units to remote project sites, turnarounds, and shutdowns. Fully equipped BLS/ALS capability with real-time coordination.
Evacuation (Medevac)
Coordination of ground and air ambulance transfers. Established protocols with aviation partners for offshore and remote onshore evacuations.
Disaster Management
Mass Casualty Management (MCM) training and clinical waste handling. Scenario-based drills for your Emergency Response Team.
24/7 Response Centre
365-day emergency coordination hotline staffed by medical professionals. Direct line to our on-call emergency physician.
How Our 24/7 Emergency Response Works
A structured, clinical response chain built for high-risk industrial operations — from the first call to final documentation.
Call & Dispatch
One call to our 24/7 hotline triggers immediate dispatch of the nearest available medic, ambulance, or site standby team from our operations hub at Klinik Amara Kerteh and our nationwide network.
On-Site Stabilisation
Paramedics stabilise the casualty on-site — airway management, bleeding control, immobilisation, and cardiac life support — using equipment that meets clinical standards for industrial emergency care.
Transport & Medevac Coordination
Depending on severity, we coordinate ground ambulance transfer to the nearest appropriate facility, or medical evacuation by air. We manage the full chain: hospital notification, escort, and handover.
Documentation & Reporting
Every incident is documented — patient report forms, timeline, and site-specific reporting formats for your HSE team and regulators, supporting incident investigation and compliance records.
Industries We Serve
- •Oil & Gas (upstream, midstream, downstream)
- •Petrochemical & chemical plants
- •Manufacturing & heavy industry
- •Construction & infrastructure
- •Marine & offshore support
Compliance & Standards
- •ERT support aligned with OSHA 1994 (Occupational Safety and Health Act 1994)
- •First aid and emergency response arrangements aligned with the OSH (Amendment) Act 2022
- •Paramedics trained to national and international emergency care protocols
- •Documentation formats aligned to DOSH reporting expectations
Need emergency medical standby?
Our team is available 24/7. Contact us for a site assessment and deployment plan.
Contact UsFrequently Asked Questions
What is offshore medevac and how does it work?+
Medevac is the coordinated medical evacuation of an injured or ill person from an offshore platform or remote site to a suitable medical facility. We coordinate ground and air ambulance transfers with established aviation partners, supported by our 24/7 response centre and on-call emergency physician.
Do you provide 24/7 site standby medical teams for oil & gas projects?+
Yes. We deploy fully equipped medical teams and ambulance units to project sites, turnarounds, and shutdowns across Malaysia, with BLS/ALS capability and real-time coordination from our response centre.
What is your emergency response time?+
Response times vary by location, but for active project sites and our operational hub at Klinik Amara Kerteh we guarantee immediate emergency coordination and rapid deployment of medical teams.
Are your emergency medical personnel Petronas-approved?+
Yes. Our team includes Petronas Approved Medical Examiners and personnel who complete competency training including BOFA, BLS, and Mass Casualty Management (MCM) to meet industry standards.
Which areas do you cover?+
Nationwide coverage across Malaysia. Our strategic headquarters in Kuala Lumpur and operations hub at Klinik Amara Kerteh, Terengganu position us to serve oil & gas sites, plants, and remote locations across Peninsular and East Malaysia.
Do you provide standby medics for plant shutdowns and turnarounds?+
Yes. Site standby is one of our core services — we deploy medical teams and ambulance units for the full duration of shutdowns, turnarounds, and high-risk maintenance windows, with real-time coordination from our response centre.
Can you handle offshore operations?+
Yes. We support offshore installations with medevac coordination through established aviation partners and deploy teams familiar with offshore logistics, helideck safety, and remote-site protocols.
What equipment do your standby medical teams carry?+
Our teams deploy with BLS/ALS-capable equipment — oxygen, defibrillators, airway management, immobilisation, and trauma supplies — in ambulances and site medical posts that meet clinical standards for industrial settings.